FAQ

What types of professional footwear do you offer?

We specialize in footwear designed for demanding work environments, including clogs, culinary shoes, healthcare/nursing shoes, slip-ons, and other professional styles that prioritize comfort, support, and durability.

Do you offer shoes with specific features?

Yes! We categorize our products by feature including easy-clean surfaces, lightweight construction, and specialized designs for various professions. Browse our “By Feature” and “By Profession” categories to find shoes tailored to your specific needs.

Do you carry footwear for men?

Absolutely. We have a dedicated “Men” category featuring professional footwear designed specifically for men’s needs in various work environments.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

How do I know my payment information is secure?

We utilize industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the utmost care and security.

Will I receive an order confirmation?

Yes, once your order is placed successfully, you’ll receive an email confirmation with your order details.

Where do you ship?

We ship worldwide to most countries, excluding some Asian countries and remote areas. During checkout, you can enter your address to confirm we can deliver to your location.

What shipping options are available?

We offer two reliable shipping methods:
– Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 business days with full tracking.
– Free Shipping: Available for orders over $50, processed in 1-2 business days, delivered via EMS in 15-25 business days.

Will I have to pay customs or import fees?

International customers are responsible for any import duties, taxes, or customs fees that may apply in their country. These fees are not included in your order total and are determined by your local customs office.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number and instructions on how to monitor your delivery.

What is your return policy?

We accept returns within 15 days of receipt. Items must be unworn, in original condition, and in their original packaging. Please contact us at [email protected] to initiate a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.

How long does it take to process a refund?

Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

How can I contact customer service?

Our dedicated customer service team is ready to assist you at [email protected]. We typically respond within 24-48 business hours.

Where is Daily Step Shop located?

Our headquarters is located at 327 Idlewylde Dr, Louisville, US 40206. Please note this is our administrative office, not a retail store open to the public.