Term and Conditions

At Daily Step Shop, we specialize in providing high-quality professional footwear for healthcare workers, culinary professionals, and other occupations requiring comfortable, durable, and specialized shoes. We’re committed to transparency and ensuring you have the best possible shopping experience.

1. User Responsibilities

As a user of our website, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Be responsible for all activities that occur under your account
• Ensure that you are of legal age to form a binding contract in your jurisdiction

2. Products and Services Description

Daily Step Shop offers professional footwear designed for comfort, safety, and durability in various work environments. Our product categories include:

• Healthcare and nursing shoes
• Culinary and food service footwear
• Easy-clean and lightweight professional shoes
• Specialized footwear by profession and feature

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on any footwear marked as “Easy Clean” or “Culinary Shoes.” These products are designed for specific professional environments where hygiene is paramount.

3. Orders and Payment Terms

Order Process

When you place an order, you will receive an acknowledgment email. This email is not an acceptance of your order but confirmation that we have received it. Our acceptance of your order occurs when we send the shipping confirmation email.

Pricing and Payment

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All charges are in US Dollars (USD). Your payment card may be subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we cannot process your order.

Shipping Information

We ship to most global destinations except Asia and some remote areas. Shipping options include:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

Orders are processed within 1-2 business days after payment confirmation. Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

4. Returns and Refunds

Return Policy

We offer a 15-day return and exchange policy from the date you receive your item(s). To be eligible for a return or exchange, your item must be:

• Unworn and in its original condition
• In the original packaging with all tags attached
• Accompanied by the original proof of purchase or order number

Return Process

To initiate a return or exchange:

1. Contact our team within 15 days of receiving your order at [email protected] with your order number and product details
2. Wait for instructions from our customer service team (response within 2 business days)
3. Do not send anything back without a Returns Authorization Number
4. Carefully package the unused item(s) and mail them to the address provided using a trackable shipping service

Refunds

If your return is approved:

• Refunds will be processed to your original payment method
• Credit/Debit Cards & PayPal: Refunds processed within 5-10 business days after approval
• Original shipping fees are non-refundable for changed-mind returns
• The customer is responsible for return shipping costs unless the return is due to a defect or our error

Exchanges

We’re happy to exchange your item for a different size or color, subject to availability. Once we process your return, we will ship the new item to you. Standard or free shipping rates will apply for the new shipment.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Daily Step Shop or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or republish any content from this site without our prior written consent. The Daily Step Shop name and logo are trademarks of our company.

6. Limitation of Liability

Daily Step Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use the website or services
• Any products purchased through the website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the website
• Any other matter relating to the website or services

Our total liability to you for all claims arising from or related to the website or products is limited to the amount you paid for the products in question.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of personal information as outlined in our Privacy Policy.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Commonwealth of Kentucky, United States. Any disputes arising from these terms or your use of our website shall be resolved in the state or federal courts located in Louisville, Kentucky.

9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The updated version will be posted on our website with the effective date. Your continued use of the website after any changes constitutes acceptance of the revised terms.

10. Contact Information

Thank you for choosing Daily Step Shop for your professional footwear needs. We appreciate your trust in our products and are committed to providing you with excellent service.

The Daily Step Shop Team